Privacy policy

Privacy Policy

At DLOOK Clothing, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how DLOOK Clothing collects, uses, stores, and protects information when you visit or use our website, including www.dlook.lk and www.dlookclothing.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Visit or use our website
Create an account
Place an order
Contact our customer service team
Subscribe to our newsletter
Fill out a form
Participate in a promotion, survey, or other website activity

Depending on the service you use, we may collect information such as:

Name
Email address
Phone number
Delivery and billing address
Payment-related information
Order and purchase details
Other information you voluntarily provide to us

You may browse our website without providing personal information. However, certain services, such as placing an order, may require you to provide some information.

2. Non-Personal Information

When you visit our website, we may automatically collect certain technical information, such as:

Browser type
Device type
Operating system
Internet service provider
IP address
Website usage information

This information helps us understand how visitors use our website and improve our services.

3. Cookies

Our website may use cookies to improve your browsing experience.

Cookies are small files stored on your device that help us remember certain information and understand how visitors use our website.

You can change your browser settings to block or disable cookies. However, some features of our website may not work properly if cookies are disabled.

4. How We Use Your Information

DLOOK may use the information we collect for the following purposes:

To Process Orders

We use your information to:

Process and confirm your orders
Arrange delivery
Contact you regarding your order
Provide customer support
Process payments where applicable

To Improve Customer Service

Your information helps us respond to your questions, requests, and support needs more efficiently.

To Improve Our Website and Services

We may use customer feedback and website usage information to improve our products, services, website, and overall customer experience.

To Personalize Your Experience

We may use information to understand how customers use our website and provide a more relevant experience.

Marketing and Promotions

If you have agreed to receive marketing communications, we may send you information about:

New products
Promotions and special offers
Company updates
Events
Other DLOOK-related information

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions provided in the email.

5. Payment Information

Payment information provided during a purchase is used only for processing the transaction.

Where payment services are provided by third-party payment providers, your information may be processed by those providers according to their own privacy policies and security practices.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

We use appropriate technical and organizational security measures to protect information collected through our website.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Sharing Your Information

DLOOK does not sell, rent, or trade your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, such as:

Payment service providers
Delivery and courier services
Website and hosting providers
Marketing or communication service providers
Other service providers required to provide our services

These parties may only use your information for the purposes necessary to provide their services to us.

We may also disclose information where required by law or when necessary to protect our legal rights, customers, website, or business.

8. Data Retention

We may keep your personal information for as long as necessary to:

Complete transactions
Provide customer service
Maintain business and transaction records
Meet legal or regulatory requirements
Resolve disputes

When information is no longer required, we may securely delete or dispose of it.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

DLOOK is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

DLOOK may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page. We recommend checking this page regularly to stay informed about how we handle your information.

Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.