Returns & Refund Policy

Return & Exchange Policy

At DLOOK Clothing, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, we are here to help.

1. Return Period

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return, the item must:

  • Be unused and unwashed

  • Be in its original condition

  • Have all original tags attached

  • Not have any damage caused by the customer

Items that do not meet these conditions may not be accepted for return.

2. Returns Due to Sizing Issues

If you request a return because of a sizing issue, the return will be considered the customer's responsibility.

In this case:

  • The customer must cover the full delivery cost for returning the item.

  • The customer must also cover the delivery cost for sending the replacement item.

  • If the customer decides not to proceed with the return and re-shipping, a 50% refund of the product value may be provided, excluding delivery charges.

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, washed, or altered

  • Products without their original tags

  • Clearance or final-sale items, where applicable

  • Items damaged due to customer use or handling

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After verification, DLOOK will arrange a replacement or exchange, depending on product availability.

For these cases, DLOOK will cover the applicable return and replacement delivery costs.

5. Refund Policy

Once we receive the returned item, our team will inspect it to confirm that it meets the return conditions.

If the return is approved:

  • The refund will be processed within 3–5 working days.

  • The refund will be made through the original payment method or another payment method agreed upon with the customer.

  • Delivery charges are non-refundable, except where the return is due to a damaged, defective, or incorrect item sent by DLOOK.

6. Shipping Costs

Customer-Requested Returns

For returns due to size or customer preference, the customer is responsible for:

  • The cost of returning the item to DLOOK.

  • The cost of re-shipping the replacement item.

DLOOK Error

If the return is due to:

  • A damaged or defective product, or

  • An incorrect item sent by DLOOK,

DLOOK will cover the applicable return and replacement delivery costs.

7. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your order number

  • Customer name

  • Contact number

  • Reason for the return

  • Photos of the item, if the item is damaged or incorrect

Our customer support team will review your request and guide you through the return process.

8. Contact Us

DLOOK Clothing
Email: support@dlook.lk
Phone / WhatsApp: +94 77 770 0861
Location: Thalawathugoda, Sri Lanka

Please contact our team if you have any questions regarding returns, exchanges, or refunds.