Terms & Conditions

This website is operated by DLOOK. Throughout this website, the terms “we,” “us,” and “our” refer to DLOOK.

By visiting our website, browsing our products, or making a purchase, you agree to follow these Terms & Conditions. Please read them carefully before using our website or services.

If you do not agree with these terms, please do not use our website or services.

DLOOK reserves the right to update, change, or replace these Terms & Conditions at any time. Any changes will be posted on this page. It is your responsibility to check this page regularly. Your continued use of the website after changes are posted means that you accept the updated terms.

1. Online Store Terms

You agree to use our website and products only for lawful purposes.

You must not use our website or products for any illegal or unauthorized activity, including activities that violate copyright or other applicable laws.

You must not upload, send, or use any viruses, malware, worms, or other harmful code through our website.

If you violate these Terms & Conditions, DLOOK reserves the right to restrict or terminate your access to our website and services.

2. General Conditions

DLOOK reserves the right to refuse service or cancel an order to any person at any time and for any reasonable business-related reason.

You may not copy, reproduce, resell, distribute, or commercially exploit any part of our website, products, content, or services without our written permission.

The headings used in these Terms & Conditions are for convenience only and do not affect the meaning of the terms.

3. Prices and Changes to Our Services

Product prices may change at any time without prior notice.

DLOOK reserves the right to change, suspend, or discontinue any product, service, feature, or part of the website at any time.

DLOOK will not be responsible for any loss resulting from changes in prices, services, product availability, suspension, or discontinuation.

4. Products and Services

Some products may only be available through our website or official sales channels. Product quantities may be limited.

Returns and exchanges are subject to our Return & Exchange Policy.

We make every effort to display product images and colors as accurately as possible. However, the actual color of a product may appear slightly different depending on your device or screen settings.

DLOOK reserves the right to:

Limit the quantity of products available for purchase.
Limit or refuse sales to certain customers or locations.
Change product descriptions or prices without prior notice.
Discontinue any product at any time.

Any offer or promotion may be subject to specific terms and conditions.

5. Orders and Customer Information

DLOOK reserves the right to refuse, cancel, or limit any order.

We may limit the number of products purchased by one customer, household, or account.

If we cancel or change an order, we may contact you using the email address or phone number provided when placing the order.

We may also restrict orders that appear to be placed for resale or distribution without our approval.

Customers are responsible for providing accurate and complete information when placing an order, including their name, contact number, billing information, and delivery address.

Please ensure that your information is correct so that we can process and deliver your order successfully.

6. Personal Information

Any personal information you provide through our website is handled according to our Privacy Policy.

7. Changes to These Terms

DLOOK may update or change these Terms & Conditions at any time.

The latest version will always be available on this page.

We recommend checking this page regularly for any changes. Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.

DLOOK Loyalty Card – Terms & Conditions

Welcome to the DLOOK Loyalty Program. Please read the following terms before using your DLOOK Loyalty Card.

1. Eligibility

The DLOOK Loyalty Card is available to eligible individual customers who purchase products from DLOOK retail stores or official online platforms.
Eligibility may depend on the customer's purchase history or purchase value.
There is no membership fee to join the loyalty program.

2. Membership

The Loyalty Card is personal and non-transferable.
Only the registered customer may use the card.
Each customer may have one Loyalty Card or account.

3. Earning Points and Rewards

Customers earn loyalty points from eligible purchases made at DLOOK stores or through official online platforms.
Loyalty points are calculated based on eligible purchases.
The applicable loyalty reward or discount will be provided 60 days after the purchase date.
Loyalty discounts and rewards are available only on selected items.

4. Loyalty Discounts

Depending on the number of loyalty points accumulated, customers may receive:

30% discount
20% discount
10% discount

Loyalty points and discounts:

Cannot be exchanged for cash.
Cannot be transferred to another customer.
Cannot be combined with additional discounts or special promotions unless specifically stated by DLOOK.

5. Using the Loyalty Card

Customers must present their Loyalty Card or provide the required account details when making a purchase to receive the applicable benefits.
Lost or damaged cards should be reported to DLOOK Customer Service as soon as possible.
Replacement charges may apply for lost or damaged cards.

6. Validity and Expiration

The DLOOK Loyalty Card remains valid for the lifetime of the registered customer, unless the program is changed or discontinued.
Loyalty points and benefits are subject to the conditions of the program and may expire according to future program updates.

7. Changes or Termination of the Program

DLOOK reserves the right to modify, suspend, or terminate the Loyalty Program at any time.

If the program is changed or terminated, any unused points, discounts, or benefits may be cancelled.

8. Privacy

Information collected through the DLOOK Loyalty Program may be used for customer service, loyalty benefits, marketing, and communication related to DLOOK.

DLOOK will handle customer information according to our Privacy Policy and applicable laws.

9. General Terms

By joining or using the DLOOK Loyalty Program, you agree to these Terms & Conditions.

DLOOK reserves the right to make the final decision regarding the application of these Loyalty Program Terms, subject to applicable laws and regulations.